Transforming Business Communication
Integrated communications platform for UK B2B market combining Contact Centre solutions, phone systems, and AI-driven agents.

by Designed To Talk

Transforming Business Communication with DesignedToTalk.com
Unified Platform
Seamless integration of voice, video, messaging, social channels
AI-Powered
Intelligent agents automate routine queries
Enhanced Productivity
Streamlined workflows improve operational efficiency
The Future of AI-Driven Communication
Contact Centres
Modern solutions for customer engagement
Phone Systems
Integrated voice communication
AI Agents
Intelligent automated assistance
Introduction to DesignedToTalk.com
Mission
Revolutionise customer engagement
AI
Intelligent automated solutions
CRM/ERP
Seamless business integration
Omnichannel
Unified communication approach
Why Modern Businesses Need Unified Communications
Fragmented Systems
Disconnected tools create inefficiency
Poor Customer Experience
Inconsistent service across channels
Inefficient Workflows
Manual processes waste time and resources
DesignedToTalk.com's Key Features
Contact Centre Solutions
Comprehensive customer engagement tools
AI Agents
Automated intelligent engagement
Integrated Phone Systems
Advanced voice communication
Omnichannel Communication
Seamless multi-platform interaction
CRM & ERP Integration
Connected business systems
Omnichannel Capabilities (Explained)

Voice
Traditional and VoIP calling
Messaging
SMS, WhatsApp, email, webchat
Social Media
Facebook, Instagram, LinkedIn, Twitter
Omnichannel Capabilities (Examples)
WhatsApp Booking
Customer books appointment via messaging
Website AI Assistant
Real-time query responses
Automated Follow-ups
AI contacting leads via multiple channels
Multimodal Capabilities (Explained)

Rich Engagement
Complete customer experience
Visual Content
Images, videos, documents
Text
Written communication
Voice
Spoken interaction
Multimodal Capabilities
Actions
Voice Confirmation: Assistant confirms booking verbally, Sends visual confirmation link, Customer receives multiple touchpoints
AI-Led Support: Voice instructions guide customer, On-screen visuals reinforce steps, Combined approach improves understanding
Capability Features
1
380 Desk phone types
2
All major Mobile and Computer types
3
All major Web interfaces
4
180 countries
5
16 languages
AI Agent Solutions – Key Features
Proactive Outbound
Automated calling for sales, support, reminders
Inbound Handling
Smart query management and decision-making
Personalised Engagement
Contextual responses based on customer data
AI Agent Examples for Business Growth
Appointment Setter
Manages bookings and sends reminders
Lead Nurturer
Engages potential leads via multiple channels
Customer Support Bot
Handles FAQs and troubleshooting
Payment Assistant
Guides through secure payment processes
Process Optimizer
Streamlines workflows and boosts efficiency
Insights Analyst
Uncovers data-driven business opportunities
Campaign Manager
Runs omnichannel marketing campaigns
Talent Recruiter
Finds and engages top candidates
IT Support
Provides technical assistance and maintenance
Strategy Advisor
Provides high-level business guidance
Logistics Coordinator
Optimizes supply chain and delivery
Growth Specialist
Drives revenue-generating initiatives
How AI Agents Improve Business
24/7
Availability
Improved response times
95%
Satisfaction
Enhanced customer experience
40%
Sales Increase
Through proactive lead engagement
60%
Cost Reduction
Via automated processes
DesignedToTalk's Contact Centre Capabilities
Intelligent Call Routing
Efficient agent assignment
Queue Management
Reduced customer wait times
Sentiment Analysis
Emotional tone detection
DesignedToTalk's Phone System Capabilities
Call Recording
Ensures quality assurance and compliance
Real-time Analytics
Provides insightful performance metrics
IVR Integration
Enhances customer experience through personalized interactions
Data Security
Ensures sensitive information is protected
Scalability
Adapts to business growth efficiently. Customisation
Tailored solutions to fit specific business needs
Advanced VoIP
Complete recording and analytics capabilities
Integrated IVR
Sophisticated automated menu systems
Flexible Call Features
Comprehensive call management tools
CRM Integration (Overview)
Customer Data Management
Centralised contact information
Interaction Tracking
Complete communication history
Pipeline Management
Visual sales process tracking
Automated Follow-ups
Scheduled reminders and reporting
ERP Integration (Overview)
Social Media Interaction
Unified Dashboard
Manage all platforms in one place
Social Listening
Identify trends and customer concerns
Engagement Analytics
Track performance across platforms
Fully Managed Service
Complete Setup
Initial configuration and deployment
Account Manager
Dedicated point of contact
3
Support Team
Ongoing assistance and maintenance
Hands-Off Solution
No internal management required
Designed for Resellers & Distributors
White-Label Platform
Manage multiple clients seamlessly
Scalable Solution
Flexible pricing for B2B2C sales
Custom Branding
Tailored client experiences
Automated Workflows with Make.com
Booking Confirmations
Automatic appointment management
Follow-up Reminders
Scheduled customer touchpoints
3
Data Entry
Automated CRM/ERP updates
Real-Time Analytics and Reporting
Performance Metrics
  • Call statistics
  • Chat response times
  • Agent productivity
Sentiment Analysis
  • Customer satisfaction tracking
  • Emotional response patterns
  • Experience improvement insights
Enhanced Security and Compliance
Encryption
Fully secured communications
GDPR Compliance
Privacy assurance
Data Protection
Secure information handling
Regular Audits
Ongoing security verification
Custom Integrations for Business Needs
Seamless integration with Stripe for payments, Google Calendar for scheduling, and PandaDoc for document automation.
Client Success Stories
Lead Conversion
"40% increase in qualified leads"
Response Times
"Cut wait times by 65%"
Customer Engagement
"90% satisfaction rating"
Getting Started with DesignedToTalk.com
Book a Consultation
Discuss your business needs
Choose Your Solutions
Select AI agents and integrations
Launch Your System
Implement upgraded communication
Contact Information